Terms & Conditions

  1. Definitions

The following general terms and conditions shall apply to all sales of goods by Cercetium and its partners, through the online store https://cercetium.com to the Buyer, and may be amended by Cercetium at any time without prior notice.

Thus, the following terms shall mean:

Buyer – a natural person/legal entity or other legal entity placing an Order.

Seller – Cercetium, trading as Cercetium Social Labs SRL, with registered office at Bd. Natiunile Unite nr 6, Bucharest, VAT number 43780848, registration number at the Trade Register J24/343/2021.

Goods – any product, including the documents and services mentioned in the Order, to be supplied by the Seller to the Buyer.

Order – an electronic document that acts as a form of communication between the Seller and the Buyer, whereby the Seller agrees to deliver the Goods and the Buyer agrees to receive these Goods and make payment for them.

Contract – an Order confirmed by the Seller.

Intellectual Property Rights – all intangible rights such as know-how, copyright, author’s rights, database rights, design rights, model rights, patents, registered trademarks, and domain name registrations for any of the above.

Website – the domain https://cercetium.com and its subdomains.

  1. Contractual Documents

By placing an electronic Order on the website https://cercetium.com, the Buyer agrees to the form of communication (email, phone) through which the Seller conducts its operations. The Order shall consist of the following documents:

The Order (together with clear indications regarding delivery and billing details) and its specific conditions.

Terms and conditions

If the Seller confirms the Order, this implies complete acceptance of the terms of the Order. The Seller’s acceptance of the Order is considered completed when there is an electronic confirmation (email) from the Seller to the Buyer, without requiring acknowledgment of receipt from the Buyer. The Seller does not consider an unconfirmed order at any time to have the value of a Contract. Order confirmation is done electronically (via email). The prices of the products in the order are valid for 3 working days from the date of order registration. The general terms and conditions of sale shall form the basis of the Contract thus concluded.

  1. Seller’s Obligations
  • The Seller shall use its professional and technical knowledge to achieve the result stipulated in the Order and shall deliver the Goods that meet the Buyer’s requirements and specifications as expressed in the Order.
  • The information presented on the Seller’s websites is for informational purposes and may be modified by the Seller without prior notice. Product descriptions may be incomplete, but the seller makes efforts to present the most relevant information, so that the product is used within the parameters for which it was purchased.
  1. Intellectual Property Rights and Industrial Property Rights

The User/Buyer understands the intellectual property right and shall not disclose to any third party or make public any of the information received from the Seller.

All designs, graphic elements, and designs appearing on the site, the name of the site, and graphic symbols are registered trademarks owned by Cercetium and may not be taken, copied, or used without the written consent of the owner.

All content elements such as descriptions, designs, graphic elements, and designs appearing on the site, including but not limited to logos, stylized representations, trademarks, static images, dynamic images, text, and/or multimedia content presented on the site, are the exclusive property of Cercetium, all rights obtained in this respect being reserved to it directly or indirectly through licenses for use and/or publication.

The User/Buyer is not allowed to copy, distribute, publish, transfer to third parties, modify and/or otherwise alter, use, link to, display, include any content element mentioned above in any context other than the original one intended by Cercetium, include any content element outside the Site, remove the marks indicating Cercetium’s copyright on the content elements, and participate in the transfer, sale, distribution of materials made by reproducing, modifying, or displaying the content elements, except with the express written consent of Cercetium.

  1. Rights to Site Content

The entire content of the site and graphic elements, including but not limited to these, namely all content in text format, as well as the technical sources of all present and future services and facilities – except where expressly mentioned another owner – the page sources, but also any other material transmitted in any form by and to Users (through direct viewing on the site, through newsletters, etc.) belong to Cercetium.

The content of the site, regardless of the area in which it is located on the site and regardless of the type, can be used exclusively for personal purposes. Any use of content by third parties for purposes other than personal ones may only be made with the express written, explicit, and prior consent of Cercetium. Therefore, copying, taking over, reproducing, publishing, transmitting, selling, distributing partially, entirely or modified content of this site or any part thereof, made for purposes other than personal ones, is prohibited, with the following exceptions:

(i) reproducing (on non-commercial sites, in online press articles, presentations in the online environment, etc.) individual articles, articles, or parts of articles, by citing the source with a link to the site (for online environments);

(ii) copying, printing, or otherwise reproducing extracts or parts of content that do not constitute original creations, such as texts that accompany certain photographs, graphics, or other content specific to the site.

The User may not copy, distribute, publish, transfer to third parties, modify and/or otherwise alter, use, link to, display, include any content element mentioned above in any context other than the original one intended by Cercetium, include any content element outside the Site, remove the marks indicating Cercetium’s copyright on the content elements, and participate in the transfer, sale, distribution of materials made by reproducing, modifying, or displaying the content elements, except with the express written consent of Cercetium.

Cercetium reserves the right to take legal action against any individual and/or entity that violates the provisions above in any way. Requests for using the site’s content for any purpose other than personal use can be made via email at mail@cercetium.com, specifying “Attention to the agency.”

Any person who transmits or publishes information or materials to the site assumes the obligation not to prejudice in any way the copyrights that a third party may invoke regarding the materials and information transmitted in any way to the site. Persons who send information or materials in any way understand and accept that any violation of this obligation cannot in any way engage the liability of Cercetium, but only the liability of those individuals.

Cercetium may conduct advertising campaigns and/or promotions in any section of the site at any time, without requiring the consent of the site’s Users. The spaces and dimensions of advertising campaigns and promotions do not require the consent of the site’s Users and can be changed at any time without prior notice.

Cercetium does not assume responsibility for the damages or losses resulting from advertising campaigns or promotions organized on the site, other than those strictly organized on the site.

  1. Limitation of the site administrator’s liability

Cercetium does not assume the obligation and does not guarantee implicitly or expressly, for the content of the site, respectively for the content offered by its partners or Users of the site. However, Cercetium will make every reasonable effort to ensure the accuracy and professional manner in which the information on the site will be provided, in order to gain and maintain the trust of the Users in the site. In this regard, Cercetium will try to correct errors and omissions reported as soon as possible.

The site administrator does not offer any guarantees for the content of the site and under no circumstances can be held liable for any loss or damage that may result from the use of any part/sequence/page of the site or from the inability to use it, regardless of the cause thereof or the misinterpretation of any provisions of the site’s content.

The information provided through the site is offered in good faith, from sources considered reliable. In case any of the published articles or any other information falls under the copyright law, we kindly ask Users to contact us at the email address office@cercetium.com, in order to take the necessary measures. At the same time, Users must consider that the presented information may include possible inaccuracies (e.g., technical data or typing errors). The site administrator will make all necessary efforts to correct these aspects as soon as possible.

Users understand and accept that Cercetium does not guarantee:

that the information contained on the site is fully complete;

that the information entered by the Users of the website is real, correct, and assumes no responsibility for how visitors use them;

that the information or services on the site will meet all Users’ requirements, and for their inappropriate use, Users assume full responsibility;

for the results obtained by Users as a result of using the information or services available through the site, with the use of information and services being the sole responsibility of Users;

that the services available through the site will function constantly, uninterrupted, without errors – in this regard, Cercetium does not assume responsibility for any damages that Users may have due to the temporary or defective functioning of the site or for the use of information obtained by using the links from the site to other websites (their use is at the discretion of the Users).

Moreover, Users understand and accept that Cercetium is not responsible for any inadvertent errors or omissions in the information provided on the site by Users. At the same time, Users understand and accept that Cercetium is absolved of any liability for advertising messages posted on the site or through the services offered through the site, as well as for the goods or services provided by the authors of these advertising messages. Expressly, Users of the site agree to indemnify Cercetium for any judicial or extrajudicial action arising from the incorrect or fraudulent use of the site.

In cases of force majeure, Cercetium and/or its operators, directors, employees, branches, subsidiaries, and representatives are totally exempt from any liability. Force majeure cases include, but are not limited to, malfunctions of Cercetium’s technical equipment, lack of internet connection, lack of telephone connections, computer viruses, unauthorized access to the Site’s systems, operating errors, etc.

Users agree to protect and ensure Cercetium and/or its operators, directors, employees, branches, subsidiaries, and representatives against any and all claims, demands, actions, impositions, losses, damages, costs (including, without limitation, attorney’s fees), expenses, judgments, decisions, fines, settlements, or other obligations arising from or related to any other action of Users in connection with the use of the site or the services offered through it.

Cercetium offers no warranty, neither expressly nor implicitly, regarding including, but not limited to, the operation of the site https://cercetium.com, the information, content, materials, or products on the site, as well as their suitability for a particular purpose. Users expressly agree that the use of this site and the application of the information is at their own risk.

  1. Subscription to Newsletters and Alerts

Site users have the possibility to receive newsletters and alerts via email, with the option for users to unsubscribe from such notifications at any time with a single click on the unsubscribe link in the newsletter/alert received at the email explicitly provided during subscription.

Given that access to the products offered through the site is done through an active account, based on a username and password, we recommend that users do not disclose these elements to third parties, even if they claim to be contacting you on behalf of the site.

Additionally, to ensure a high level of security, at the end of the visit to the site, we recommend closing the browser window in which you worked or clicking on “Sign out”/”Log off” on the visited page.

  1. Billing and Payments

The price, payment method, and payment term are specified in the Order. The Seller will issue an invoice to the Buyer for the Goods delivered, and the Buyer’s obligation is to provide all necessary information for issuing the invoice in accordance with the applicable legislation.

For the correct communication of the invoice related to the Order, the Buyer has the obligation to update whenever necessary the data in their Account and to access the information and documents related to each existing Order in the Account.

By placing the Order, the Buyer expresses their agreement to receive the invoices also in electronic format via email, at the email address mentioned in their Account.

  1. Responsibilities
  • The Seller is obliged to dispatch the Goods and Services by door-to-door courier to the Buyer.
  • The Seller is released from the risks and responsibilities associated with the Goods and Services at the time of delivery to the internal courier company with which the Seller collaborates or to the Buyer’s representative.
  • The Seller will ensure proper packaging of the Goods and Services and will ensure the transmission of accompanying documents.
  • The Seller cannot be held responsible for any damages suffered by the Buyer or any third party as a result of the Seller fulfilling any of its obligations according to the Order and for damages resulting from the use of the Goods after delivery, especially for product loss. The Seller will be liable if its subcontractors and/or partners of any kind involved in the execution of the Order fail to fulfill any contractual obligations.
  • The Seller does not assume responsibility for the product descriptions presented on the site. Images are presented on the site as examples, and the delivered products may differ from the images and descriptions displayed on the site in any way due to changes in characteristics and design without prior notice. The Seller reserves the right to supplement and modify any information on the site without prior notice.
  • The Seller does not guarantee the availability of the products displayed in stock, which is why it has the right not to partially or fully deliver a certain order if certain products no longer appear in the current offer or are not available.
  • In case prices or other details regarding products have been displayed incorrectly, including due to being incorrectly entered into the database, the Seller reserves the right to cancel the delivery of the respective product and to notify the customer as soon as possible about the error if the delivery has not yet been made.
  • The Seller is not liable for damages caused by the malfunctioning of the site as well as for those resulting from the impossibility of accessing certain links published on the site.
  • The maximum value of the Seller’s obligations to any client in the case of non-delivery or improper delivery is the value of the amounts collected by the Seller from that respective client.
  • Products sold on the site are intended for personal use, and their resale is strictly prohibited, according to the Fiscal Code.


  1. Product Delivery

Delivery is not free and is done by express courier as described in the “Deliveries” section.

Our products are sometimes made to order, which means that the production and delivery time can be up to 14 working days from the day the order is processed.

Orders are processed as soon as possible after they are placed, within the Monday – Friday 10:00-18:00 timeframe. For orders placed outside of business hours (Monday – Friday 10:00-18:00) or on weekends, they will be processed on the first working day. During holidays and sale periods, the delivery time may be extended.

If the package cannot be delivered (recipient does not respond, the address provided is incorrect, etc.), you will be contacted by phone by the courier. If the recipient cannot be contacted, the packages will remain with the regional courier for 7 days, after which they will be returned to the sender.

We are not responsible for delayed shipments, loss, destruction, damage, non-delivery, or incorrect delivery of a shipment or part thereof if they are caused by the following situations/circumstances beyond our control, but not limited to:

  • Roadblocks (falling trees, rocks, chain collisions), landfalls near the road;
  • Bridge collapses, mountain tunnel blockages, train derailments near the road, natural blockages, unauthorized strikes, spontaneous regional revolts, adverse weather conditions that hinder the proposed route;
  • Natural causes: earthquakes, catastrophes, devastating storms, tornadoes, natural fires, floods, river overflows, bed evacuations, etc.;
  • Human causes: state of war, state of siege, forced nationalization (state ownership), revolutions, popular uprisings, etc.;
  • Non-compliance with orders by suppliers and third parties.
  1. Acceptance

Acceptance will be made when the Goods are in accordance with the technical specifications mentioned in the Order. If the Buyer discovers that the delivered Products do not comply with the technical specifications, then the Seller will bring the Products into conformity. Also, for products sold and delivered by Cercetium, the Buyer has the right to return the products within 14 days.

  1. Property Transfer

Ownership of the Goods will be transferred upon delivery, after payment is made by the Buyer at the location indicated in the order (understanding delivery as the signing of the transport document provided by the courier or the signing of receipt on the fiscal invoice in the case of deliveries made by the Seller’s staff). In the case of delivery by courier, the courier is not authorized by the Seller to allow the Buyer to open the packages before signing for delivery, but only after the signing for delivery and payment of any corresponding fees.

  1. Product Returns

The Buyer may request the return of the products in the following situations:

The parcels have severe damage;

Products have been delivered/billed incorrectly. Delivery of other products than those requested must be reported immediately. The Buyer may request the return for replacement, and if the product is no longer in stock, they may opt for replacement or full refund. If replacement with a higher value product is agreed upon, the Buyer will pay the difference, and if the value is lower, they will receive a partial refund up to the value of the replacement product. The return and transportation costs for the replacement product, if applicable, are borne by the customer.

Products have manufacturing defects;

The Buyer has the right to notify the Seller in writing that they renounce the purchase, without penalties and without invoking any reason, within 14 days of receiving the product. Also, in accordance with art. 7 para. 1 of O.G. 130/2000, the Buyer has the right to unilaterally terminate the distance contract, in writing, within 14 days from the date of receipt of the product/products, without penalties and without invoking any reason. In this case, the direct return costs of the products will be borne, according to the law, by the Buyer.

Products must be returned in the original packaging, with the attached invoice, and must not show signs of physical wear or damage.

Customized products cannot be returned. Please note that these products are created according to the configurations specified by you, so they cannot be exchanged or returned.

If replacement with a higher value product is agreed upon, the Buyer will pay the difference, and if the value is lower, they will receive a partial refund up to the value of the replacement product. The return and transportation costs for the replacement product, if applicable, are borne by the Buyer. If the products for which a return is requested have damaged or incomplete packaging, signs of wear, scratches, dents, we reserve the right to decide on accepting the return or to withhold an amount, which will be communicated after assessing the damages.

In the case of exercising the legal right to return the product, the refund of its value will be made by bank transfer to the account indicated by the Buyer within a maximum of 14 days from the receipt of the returned product.

  1. Applicable Law

This contract is subject to Romanian law. Any disputes between Cercetium and users/clients/buyers will be resolved amicably or, if this is not possible, the disputes will be settled by the competent Romanian courts.

  1. Special Offers

Cercetium does not have any ongoing special offer campaigns.

  1. Modification of Terms and Conditions

Cercetium reserves the right to modify at any time and in any way any of the provisions contained in the Terms and Conditions, or the Terms and Conditions as a whole, without any prior notice and without being obliged to fulfill any other formality towards Users. Any modification is fully and unconditionally accepted by the Users of the site by simply using or accessing the site or any facility offered by the site, occurring at any time after the modification, and the non-acceptance of any modification entails the obligation of the respective User to immediately cease accessing the site and/or using in any way the services offered through it.

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